Order Processing
Every Eli & Ben's bracelet is handmade to order — it doesn't exist until you configure and order it. Production takes 5–7 business days, during which your piece is built, personalised, and passes a 5-point quality inspection.
Once production is complete, your order is dispatched and you'll receive a shipping confirmation email.
Shipping Destinations
We ship worldwide, subject to carrier availability and local regulations. Some regions may have limited shipping options — this will be indicated at checkout.
Delivery Times
Estimated transit times below start counting after the 5–7 day handmade production window, from the moment your order is dispatched. These are estimates, not guaranteed dates.
Europe
3–7 business days
United States
5–10 business days
Canada
7–12 business days
Rest of World
7–15 business days
Customs processing may add additional time for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and are shown clearly before you complete your purchase.
- Customs duties, import taxes, or local fees (if any) are the customer's responsibility
- Additional carrier surcharges may apply for remote destinations
Order Tracking
Once dispatched, you'll receive a shipping confirmation email with tracking information where available. Tracking availability may vary by carrier and destination.
Customs & Duties
International shipments may be subject to customs inspection, import duties, or local taxes, determined by the destination country and payable by the customer. We have no control over these charges and cannot predict their amount.
European Union
VAT is included in the product price for EU customers — no additional import VAT should apply for orders shipped within the EU.
Rest of world
Import rules vary by country. We recommend checking your local customs authority before ordering.
Shipping Delays
Delivery times may be affected by circumstances outside our control, including customs processing, weather, carrier delays, and public holidays. We're not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Address
You're responsible for providing accurate shipping details at checkout. We're not responsible for delays or lost shipments due to incorrect or incomplete address information. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Shipments
If your order arrives damaged or appears lost in transit, contact us as soon as possible. We may ask for photos of the damaged package/contents, your order confirmation, and shipping/tracking details.
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